Driving immediate and tangible benefits with ‘Happy Path’ analysis
Open Orbit is Expertise Automation technology for business process improvement in enterprises. It is like a “GPS” for process efficiency, guiding users from problem to remedy. Welcome to our white paper series containing actionable insights for running better business processes.
Can business processes be happy?
How will it show?
Are there some vital signs to watch?
What might come in the way of process happiness, and what could you do about it?
Despite its new age tone, “happy path” analysis leads to practical ways to realise immediate and tangible business value. Processes do in fact have a happy path – the scenario where everything goes right with a particular item of work or a transaction. It happens less frequently than we would like, but it does happen. If we can identify all the impediments to the happy path and remove or reduce them, we will achieve better performance on all the vital signs of a process, like volume, quality, timeliness, productivity, customer experience and capacity utilisation.
Why should you apply this approach?
The Happy Path and Vital Signs method is much simpler to apply than traditional methods of looking at complex process maps, decision trees or over-engineered statistical analysis Let us show you how to apply this to your business right away, with no tools other than a blank piece of paper or a white board. We want you and your team to experience immediate benefits by way of actionable insights to improve your process.
Who should use the techniques shown here?
We recommend two kinds of potential users for this technique – the person who knows the most about the current business process, or the person who is tasked with improving it. If you are in a management role and not directly engaged in process improvement, why not share this with someone on your team who could benefit?
You will save time in arriving at improvement actions, reduce the dependence on specialised skills, and easily communicate the case for change to others in your organisation who need to understand and accept the changes you are proposing.
Though applicable to almost any business process across any industry , we have used the example of an Order Fulfillment process to illustrate the concept. If you need some assistance or would like your team to translate from this example to your business context , feel free to contact us at www.openorbit.net/free_happiness – we will be glad to help qualified customers with up to 4 sessions of 30 minute web meetings. Then we can work with you to explore how to scale up and institutionalise this approach using Expertise Automation technology.