A practical approach to better business

Driving immediate and tangible benefits with ‘Happy Path’ analysis

Vital Signs Analysis

What is vital for the Customer? For the Business?

Identifying Causes of Poor health

Frequently occurring impediments to good health

Defining a Happy Path

What happens when everything goes right

Generating actionable insights

A time to bring it all together

Building an implementation plan

Specific actions with owners and dates

Summary

You as the process owner have developed a roadmap to get to process happiness

Generating actionable insights


To do that, use the following grid to evaluate each vital sign at each step of the happy path, as well as the process as a whole, and categorise it as one of the four:

NR not relevant / impact
OK relevant and measured and doing well
NO relevant and measured but not doing well
NM relevant but not measured

Note: This is deliberately a non-quantitative view at this stage. Depending on our analysis, we may choose to selectively add some actual values at a later stage.

You as the process owner are well placed to decide whether a metric is measured or not, or doing well compared to target or not. However, can you tell which vital sign is important for what kind of process or step? A list of insights based on extensive industry experience and research on which metrics are relevant for the various types on processes and Steps can be discussed and shared through our free web consultations at openorbit.net/free_happiness

The next step is to similarly take each impediment in turn, and categorise it for each step as well as the process as a whole, into one of the following states:

NR not relevant / impact
OK relevant and measured and doing well
NO relevant and measured but not doing well
NM relevant but not measured

Note: An expert may at times be better at determining relevance of metrics and likelihood of impediments. We can provide that mentoring through our free web consultations at openorbit.net/free_happiness

Before we can start work on an action plan it is important to ask the pertinent questions from the list of impediments (too much waiting, too much rework etc) at each step, and mark it accordingly.

What we have now is a diagnostic map of our business process, ready to be built into an action plan for improvement. An illustrative diagnostic map of our fulfilment example is shown below. Again, we can assist you with building an equivalent diagnosis for your process, and in particular assisting you in asking the probing questions to identify relevance and impact of the impediments.

– CLICK ON IMAGE FOR FULL VIEW –

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Defining a Happy Path

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Building an implementation plan

A practical approach to better business

Driving immediate and tangible benefits

Vital Signs Analysis

What is vital for the Customer? For the Business?

Identifying Causes of Poor health

Frequently occurring impediments to good health

Defining a Happy Path

What happens when everything goes right

Generating actionable insights

A time to bring it all together

Building an implementation plan

Specific actions with owners and dates

Summary

You as the process owner have developed a roadmap to get to process happiness

Icons made by Freepik, Smashicons, dDara, Eucalyp from www.flaticon.com is licensed by CC 3.0 BY

Copyright 2018 Open OrbiT

 

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