Open Orbit Knowledge Base Overview

Knowledge Base Overview

The live knowledge base puts at your fingertips an open encyclopaedia of context-sensitive insights, best practices, diagnostic aids and collaboration opportunities.

Open Orbit Knowledge base Framework

It is built on Wiki technology and is open to users for contribution. “Wislets” are the basic unit of content, and provide definitions, insights and references for further reading. Wislets can be for metrics, causes, or solutions. They can also be for techniques, methods and technologies. They are chained together in a diagnostic framework consisting of symptoms as seen through metrics, which could be due to causes, addressed by solutions, and measured for success through metrics again. There are 3 types of ‘Wislets’ in Knowledge base:

Metrics

Metrics ‘wislets“ provides with a detailed operational definition of the “Metric”, calculation, unit measures and related metrics. It also give an insight on the possible Causes and logical solutions to counter the problem. The metric “wislets” also provides information on the tools one should use in diagnosis and solutioning the issue and gives Suggestions and Cautions that one should be wary of. Toward the bottom of the page you will find some useful external links, case studies, white papers and industry benchmarks or standards that might help you enlighten yourself!

Causes

Causes “wislets” provides with a detailed insight of the “Cause”. It gives an understanding of the areas the “Cause” might impact, what impacts the “Cause” and possible/logical Solutions. The “Cause” section also features the “Detection Symptoms”, “Quantitative Analysis”, the tools to be used. Its enriched with Industry Example, Benchmarks, External Links, Case Studies and Industry best practises that will help in understanding the cause and its impacts.

Solutions

The “Solutions wislet” gives an overview of how to implement the Solution to plug gaps. It lists logical “how to steps” and “Success Tests” to test the success of the implemented “Solution”. Also provides examples, Best Practises, Benchmark, Case Studies and external reference links related to the subject.

Moreover, Open Orbit Knowledge base also have something called ‘Deflets‘, which is the shorter Metrics entries as metrics similar to ones with ‘Wislets’, shorter, and the main ones accessible through Related Metrics link. Some of the examples are Net Promoter Score (Customer Sat), Abandon Rate (Wait Time), Quality (Defect)

Accessing Open Orbit Knowledge base

The Open Orbit Knowledge Base is accessible at multiple places in the website. Go to the WIKI from the Home page and also from the Features and benefits under Open Knowledge Base. See below the screenshots and details of all the ways you can access the knowledge base.

1. You can directly type Open Orbit Knowledge base URL in your browser or from your bookmark site if you have saved it.

2. You can also access the Open Orbit Knowledge base from the Open Orbit website menu. Clicking here will redirect you to the Knowledge base.

3. Once you are in the Workbench and you need to refer Knowledge base, you can click on ‘Wiki’ button on top right corner. Clicking here will open Knowledge base on a new browser tab.

4. Last but not the least, you can access Knowledge Base when you ‘Ask OO’ for suggestion regarding metrics, cause or solution. Once you click the ‘Read More’ link you will be redirected to specific section on knowledge base. Clicking this link will open knowledge base in a new browser tab.

Searching in Open Orbit Knowledge Base

It is very easy to search for metrics, causes and solutions in Open Orbit Knowledge Base. You can do it by multiple way, lets see the different ways.

You can put different search criteria in the search box. For example, searching for ‘Accuracy’ word will give you list of pages which has accuracy in the page name i.e. ‘Accuracy’ or ‘Forecast Accuracy’. It will also give you list of all other pages & snippet of pages where word ‘Accuracy’ is appearing.

Alternatively, once you start typing in the search box, it will give list of page names that contains that search term without clicking search button.

Last but not the least, you can do a wild card search for your words. Example, ca* (all words starting with ca i.e. capacity, etc.)

Can I add to Open Orbit Knowledge Base?

Certainly, like any other wiki, you can add new wislets or improve existing ones. You must have registered to Open Orbit Knowledge Base to make any changes. The registration process is fairly simple and self explanatory.

Once you are registered, you can login with your credentials and like any other wiki, you can add new or improve existing articles. Note that this is tightly controlled, any changes made will be verified by Open Orbit Expert before it can be published. Happy editing!

Is Open Orbit Knowledge Base, a complete bible for Quality?

Nope, like any other wiki, it is not complete and it never will be. It is seeded with the important parts and will grow with user contribution. Therefore, we encourage all our users to contribute as much as they can.
Link between Metrics, Causes and Solutions

Metrics, Causes & Solutions are part of diagnostic chain. A project contains Metrics, Causes and Solutions each drawn from a master list and then attached to the project. Each work-type as it goes through a step, can have certain measurement taken at a step, process or even project level.

These measurements are called Metrics. Each Metrics, will have have a target and an actual value leading up to the project or current performance. It will eventually hold final values from after the project to enable tracking of benefits realisation.

A Cause, is what potentially explains why a metrics has the value that it does. And finally, a Solution is what potentially helps remove the cause and improve the performance as measured by that Metrics.

So, Metrics, Causes and Solutions are pulled from a wide ranging list in to the project. Thereafter, a Metrics may optionally be narrowed down in its focus to apply to only one of the processes within the project, or even one step therein.