Reducing cost of transformation at Intelenet
Global Business Process Services provider drives standardisation and reduces cost of transformation by using Open Orbit
Context: a need to leverage the existing investments in Process Excellence
Open Orbit provides algorithmic guidance to enable faster problem-solving, standardisation and re-use of insights
Open Orbit was initially implemented as a fixed-term pilot within the Process Excellence team. A preliminary comparison was conducted on the relevance of of suggestions provided by the Mentored Thinking algorithm of Open Orbit by running simulations on past projects. An accuracy of around 90% was recorded on such simulations. The algorithm identified most of the diagnostics causes and solutions that featured in the original project, and also suggested some new areas worth investigating. The algorithm can mentor the user towards credible and practical suggestions for process improvement. With these insights, new practitioners are better equipped to interact with stakeholders and conduct brain storming sessions on the process issues; the wiki feature was found to be very useful too.
Based on the success of this pilot, Intelenet is now in the process of deploying Open Orbit as the way of diagnosing the problems in all current and future projects. At the same time and with no additional effort, it is creating a single-point repository of projects for “anytime governance” during the project and as a source of learnings for future. Project cycle time is expected to get shortened as the Define, Measure and Analyse stages get fast-tracked. The diagnostics features help in mentoring newly certified green belts who are responsible for driving the improvement initiatives.
The automated reporting and governance features are expected to reduce non value added tasks for the project lead as well as the reviewer. Dependency on project leads for reports has gone down; the reviewer can get a real time status update directly from the tool. Open Orbit allows customizing fields and reports and therefore reports like one pager summary, project charter and weekly trackers are now automated from the tool . This results in freeing up capacity for the project team. Visual features like iVSM and Fish Bone have helped cut time spent on representing insights to stakeholders.