Generating actionable insights

To do that, use the following grid to evaluate each vital sign at each step of the happy path, as well as the process as a whole, and categorise it as one of the four:

You as the process owner are well placed to decide whether a metric is measured or not, or doing well compared to target or not. However, can you tell which vital sign is important for what kind of process or step? A list of insights based on extensive industry experience and research on which metrics are relevant for the various types on processes and Steps can be discussed and shared through our free web consultations at openorbit.net/free_happiness

The next step is to similarly take each impediment in turn, and categorise it for each step as well as the process as a whole, into one of the following states:

Before we can start work on an action plan it is important to ask the pertinent questions from the list of impediments (too much waiting, too much rework etc) at each step, and mark it accordingly.

What we have now is a diagnostic map of our business process, ready to be built into an action plan for improvement. An illustrative diagnostic map of our fulfilment example is shown below. Again, we can assist you with building an equivalent diagnosis for your process, and in particular assisting you in asking the probing questions to identify relevance and impact of the impediments.