Ditching the street directory for a GPS: How algorithms can transform your route to process automation

As organisations grow, processes become an unwieldy combination of legacy systems and manual tasks. Deciding where best to start a transformation process and how to work through an entire problem can be a time-consuming, costly and confusing nightmare. By using the right algorithms to analyse a process, you simplify the optimisation work and identify an achievable route map to better business.

Transform processes with the right algorithms

Open Orbit provides unique algorithmic guidance for process improvement. Our platform helps fix the way large businesses operate by rapidly identifying problems and the most effective solutions. Armed with this information and a range of cost/benefit analysis of different options, users are equipped to make faster and better-informed decisions.  Not only are the costs of transformation reduced, the knowledge captured by the algorithm creates re-usable corporate memory for future decisions. It empowers users to create succinct analysis that focuses on the things that matter.

Ditching the street directory for a GPS: How algorithms can transform your route to process automation / Open Orbit

Reducing the risk and cost of automation

While it’s agreed that process automation can create significant value, businesses are wary of the risks of improvements taking longer and costing significantly more than expected. This can make it difficult to argue the business case for automation within an organisation.

To avoid blowouts happening when you’re improving, automating or relocating processes, there are a few basic questions that need to be answered:

  • Where does one start and finish?
  • What is the straight-through flow, and what exceptions can occur?
  • What upstream dependencies must be solved first?
  • What metrics need to be watched so we know we are not breaking something?
  • How can we extract tacit business knowledge from users and ensure reliable handling of exceptions?
  • How can we be confident of the estimated benefits?

Open Orbit can reduce the time needed to identify these answers from weeks down to hours or days.

How Open Orbit enabled automation and centralisation of payment processes for a life insurance company

This large life insurance company tasked the project team, armed with Open Orbit, to analyse their payments processes and identify where steps in the process could be automated, improved, or transitioned to a global location.

The business needed a quick turn-around even though these processes were across multiple products, operating systems, teams and locations. This resulted in an excess of reference material and business contacts with a high risk of over-engineering the analysis.

These challenges were overcome by applying the Open Orbit diagnostic map tools and library. The map’s simplicity meant two or three processes were analysed per week, increasing the speed of analysis by five to ten times while identifying which steps were worth exploring for automation.

The users decided to move all processes to global teams while automation is being considered as a future step. Read the in-depth case study here.

As always, if the team can be of assistance please feel free to reach out to us here.

Ditching the street directory for a GPS: How algorithms can transform your route to process automation / Open Orbit

In the next blog, we’ll look at the difference harmonisation of processes can make to your organisation and customer experience.