Going beyond process mapping – extracting value from root cause analysis

For the general business user, traditional process maps are not a very useful diagnostic tool.  They map the story of the process but don’t find the problem or track its history. They fail to define what’s wrong or what can be done about it. In fact, they often make the process look more complex than it really is.

Process maps are useful when the output of mapping needs to go into workflow design or automation instructions. But for the human reader, ‘happy paths’ with exceptions layered on top, provide more clarity.

Analysis on Open Orbit is based on such ‘happy paths’ and captures the interplay of process and data, revealing the symptom-cause-remedy story in its entirety. This makes it accessible to the non-specialist business user and allows for the powerful combination of algorithm findings and in-business knowledge to identify the root cause of a problem and devise an implementable solution.

Deeper and broader analysis to uncover the real causes

Open Orbit’s unique algorithms push the users to examine every aspect of the process, including across systems.  The mind maps of causes it produces enable participants, regardless of previous experience, to challenge preconceived ideas, uncover the true root causes and solve the issue. This frees up the business’ process improvement experts to work across multiple projects, increasing the capacity and speed of change within the business.

Going beyond process mapping – extracting value from root cause analysis / Open Orbit

Boosting algorithm insights with employee knowledge

By utilising the intrinsic knowledge of staff from a range of business areas, the Open Orbit platform allows multiple projects to be implemented faster and more cost effectively. Combining the algorithm’s guidance with their own business knowledge, users can quickly and effectively identify improvement opportunities. They can collaborate in-person or remotely, always working on the same information in real time.

Users aren’t abandoned after the workshops. They also receive the guidance needed to continue performing holistic root cause analysis, identifying improvement opportunities, and creating action plans in short timeframes.

Presentations that sell changes into the business

Users learn how to clearly tell the story of the problem, rather than just the story of the process. This makes explaining the complex details of the problem to stakeholders and leadership teams faster and simpler.

Enabling collaboration across an organisation

Open Orbit allows for remote collaboration between people working on the same project as well as collaboration between project teams. Multiple users can work on a single project at the same time, with changes being updated live.

Intuitive project presentation functions also allow teams to participate in peer review sessions where the details can be more easily understood by people throughout the business. They can also be used to help identify connections between different projects.

Going beyond process mapping – extracting value from root cause analysis / Open Orbit

The action plans and executive summary report give process experts and general management a tool for the ongoing tracking of actions across multiple projects. They can log into the system to see progress without requiring in-person progress reports.

Read our in-depth case studies on how Open Orbit’s root cause analysis is helping organisations turn business transformation into an on-going process here.

And as always, if the team can be of assistance, including arranging a demo, please feel free to reach out to us here.