Case Studies
Disability & Community Service
Streamline and strengthen operations while pursuing growth.
Recommend opportunities to improve operations for sustainable growth.
Adoption and Guardianship
Review child adoption and guardianship processes to improve experience for children in state care, their carers and their families
The review was required to focus on improving carer experience and child outcomes.
Water Utility
Improve critical asset maintenance and planning and forecasting for greater capability
Defined process pain points and identified solutions. Actions to implement solution were coordinated across four different business areas
Water Utility
Standardise and streamline services and service billing
Improvements like internal process changes and billing standardisation resulted in increased cashflow and reduced leakage of unbilled staff
Global Bank
Automation of corporate billing to improved customer experience and efficiency outcomes
Identified improvements to reduce teams working on process by 60% and identify errors leading to 40% of corporate billing requiring refunds
Global Bank
Reduce operating risks in IT legacy system replacement
Fast tracking process diagnostics for technology change
American Bank
Release or realign capacity to meet cost targets
Reduced costs through identifying capacity release in existing workforce
Global Bank
Increased efficiencies across customer onboarding process
Increased efficiencies across customer onboarding process – reduced timelines for analysis by 70%
Utility
Utilising employees intrinsic knowledge to drive faster change
Lifting the velocity on process improvement by empowering staff to identify and implement their own improvements
Global Bank
Doubled the client’s mortgage processing capacity
Analysis and identification of solutions achieved in 75% less time
Insurance
Customers with life insurance products
Driving timelines thereby improving customer retention
Insurance
How automation could help drive efficiencies across business process
Multiple processes were able to be mapped per week