Case Studies / White Papers
Improve critical asset maintenance and planning and forecasting for greater capability
Defined process pain points and identified solutions. Actions to implement solutions were coordinated across four different business areas.
Standardise and streamline services and service billing
Improvements like internal process changes and billing standardisation resulted in increased cashflow and reduced leakage of unbilled staff.
Automation of corporate billing to improved customer experience and efficiency outcomes
Identified improvements to reduce teams working on process by 60% and identify errors leading to 40% of corporate billing requiring refunds
Utilising employees intrinsic knowledge to drive faster change
Lifting the velocity on process improvement by empowering staff to identify and implement their own improvements
Doubled the client's mortgage processing capacity
Analysis and identification of solutions achieved in 75% less time
Reduce operating risks in IT legacy system replacement
Fast tracking process diagnostics for technology change
Release or realign capacity to meet cost targets
Reduced costs through identifying capacity release in existing workforce
Increased efficiencies across customer onboarding process
Increased efficiencies across customer onboarding process – Reduced timelines for analysis by 70%.
Reducing cost of transformation at ITES
Improved organisational learnings through the platform.
Customers With Life Insurance Products
Driving timeliness thereby improving retention of customers
How Automation Could Help Drive Efficiencies Across Business Processes
Multiple processes were able to be mapped per week