Case Studies / White Papers

Improve critical asset maintenance and planning and forecasting for greater capability

Defined process pain points and identified solutions. Actions to implement solutions were coordinated across four different business areas.

Standardise and streamline services and service billing

Improvements like internal process changes and billing standardisation resulted in increased cashflow and reduced leakage of unbilled staff.

Automation of corporate billing to improved customer experience and efficiency outcomes

Identified improvements to reduce teams working on process by 60% and identify errors leading to 40% of corporate billing requiring refunds

Utilising employees intrinsic knowledge to drive faster change

Lifting the velocity on process improvement by empowering staff to identify and implement their own improvements

Doubled the client's mortgage processing capacity

Analysis and identification of solutions achieved in 75% less time

Reduce operating risks in IT legacy system replacement

Fast tracking process diagnostics for technology change

Release or realign capacity to meet cost targets

Reduced costs through identifying capacity release in existing workforce

Increased efficiencies across customer onboarding process

Increased efficiencies across customer onboarding process – Reduced timelines for analysis by 70%.

Reducing cost of transformation at ITES

Improved organisational learnings through the platform.

Customers With Life Insurance Products

Driving timeliness thereby improving retention of customers

How Automation Could Help Drive Efficiencies Across Business Processes

Multiple processes were able to be mapped per week

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