Diagnostic Platform (Saas)

Design and improve your processes and controls with a DIY tool

Design Workbench, Mind-maps for symptom-cause-remedy diagnostics, integration to enterprise risk taxonomy, mentored thinking services to complement technology platform.

Suitable for operations teams, operational risk teams, improvement teams, business analysts, business consultants

Prcess Wallet (Saas)

Organise your end-to-end processes, risks, controls, standards and operating procedures for easy reference

Your procedures, reference material, guides, templates, standards, risks, controls, checklists – stacked and organized within an optimized process, all in one place. Suitable for employees at all levels

A GPS algorithm for solving business process problems

Diagnostic Workbench

Open Orbit’s Diagnostic Workbench reduces effort and time and maximises the capacity of teams. It helps project teams, operations teams and coaches to focus on the risks, controls, standards, metrics, root causes and solutions that matter. It reduces time-to-insight generation, builds a stronger case for change and makes change sustainable by
engaging the stakeholder group in the process of insight generation.


  • Diagnostic Maps
  • RPA Process Modeling
  • Root cause mind maps and fishbones
  • Risk and control impact reports
  • Guided analysis using ‘symptom-cause-remedy’ approach
  • Organising process knowledge in a business architecture 

Open Orbit’s Diagnostic Workbench standardises the diagnostic process, providing accessible and reusable corporate memory; it improves how people collaborate and replicate success. The metrics data model in the Diagnostic Workbench becomes the ideal place to track benefits realisation, thus establishing a strong and on-going link with the business case.

The algorithm powering ‘Mentored Thinking’ uses the tagging for industry and process provided by the user, along with the process modelling and metric data entered into the Diagnostic Workbench by the user. These factors determine the most relevant suggestions at any given stage in the project. The tool also uses this data to determine collaboration opportunities by connecting users who are involved in similar problems. The privacy and confidentiality of users and their project-specific data is managed tightly throughout the process.

Open Knowledge Base

The live Open Knowledge Base provides an open encyclopaedia of context-sensitive insights, best practices, diagnostic aids and collaboration opportunities at your fingertips.

The Open Knowledge Base is built using Wiki technology and is open to contribution from users. ‘OO Suggestions’ are the basic unit of content and provide definitions, insights and references for further reading. ‘OO Suggestions’ can be for metrics, causes, or solutions. They can also be for techniques, methods and technologies. They are chained together in a diagnostic framework consisting of symptoms as seen through metrics, which could be due to causes, addressed by solutions and measured for success through metrics again.

Visual Aids

Open Orbit provides a set of reports which are useful to analyse the implications of data entered, and decide on next steps. They also double up as a useful way of reporting progress. This is a fundamental shift in the approach to status reporting – away from being based on input or effort expended, and towards being based on outcomes and insights generated.

Project Management & Governance

Open Orbit provides an in built Project Tracking mechanism. This feature enables practitioners and project leads to track project diagnostics and project tracking related items all at one common space, eliminating the need to maintain multiple trackers and audit logs.

The tool is an excellent test case of do it at one place and at one go. Submit your project, automated toll gate approvals to move forward, get your peers, mentors, sponsors to leave notes on your project, assign permissions to users to collaborate and finally present it.

Open Orbit provides an option of customising your reports useful to analyse the elements of data entered and choose on next steps. This also doubles up as a way to showcase the progress made on the project.

A platform for process transformation practitioners and business users

Reduced cost of business transformation

  • Reduce project cost and duration
  • Improve benefit realisation
  • Release capacity in the transformation team
  • Get more done with less SME time

Algorithm proactively guides the diagnostic process

  • To investigate the right metrics, root causes and solutions
  • To focus on things that matter, and to connect with people who know more
  • To get to sharper insights, faster
  • To build a more compelling case for change

Standardisation and reuse of insights

  • Turn analysis into standardised and reusable corporate memory
  • Leverage this across projects or business units without having to update a best practice database

Improved collaboration across organisational boundaries

  • Co-opt process owners into solving the problem jointly
  • Engage stakeholders and sponsors with “Anytime” governance
  • Track benefits realisation through to closure
  • Simple and intuitive to use