15 June 2023 – ProHance, a leading omni-channel operations management solutions provider, announces its partnership with Open Orbit, a renowned process design and improvement company, as its Sales Channel Partner in Australia.
ProHance offers a comprehensive omni-channel operations management platform that empowers enterprises to optimize their back-office, chat, and email servicing operations. With its real-time visibility capabilities, it enables organizations to gain insights into team engagement and effectively allocate resources. This visibility empowers enterprises to make data-driven decisions, distribute workload efficiently, and respond with agility to dynamic business demands.
Ankur Dhingra, CEO, ProHance spoke about the partnership, stating, “ProHance has a strong track record of success in markets across Asia and North America. Our partnership creates unique value that enables data capture and analytics, as well as the subsequent use of that data to enable redesign and optimisation of operational processes. I look forward to replicating the client success from other markets for organisations in Oceania”.
Open Orbit specializes in making process design and improvement accessible to organizations of all sizes. Open Orbit makes change easier, faster, and simpler by using technology innovation to augment human judgement and drive business improvement.
Niranjan Deodhar, Director and Founder of Open Orbit, shared his perspective on the partnership, stating, “With this alliance, we bring to Australian and New Zealand clients a capability that is proven in other markets and is fast to deploy and create value. The market is ripe for productivity solutions that can be deployed rapidly and provide returns on investment across multiple fronts – cost, risk, and revenue. In addition, with Open Orbit as the in-market partner for ProHance, clients can benefit from our deep expertise in design and optimisation of effective and efficient operations. I am excited at the potential to create impact and value for our current and future clients.”
Headquartered in Sydney, Australia, Open Orbit has established a strong presence in the local Australian market. The company’s commitment to leveraging technology to augment human judgment aligns perfectly with ProHance’s vision of delivering customer-centric, efficient, and lean operations to enterprises worldwide.
With over 200,000 users in over 150 enterprises across 24 countries, ProHance’s has a proven track record of enabling organizations to achieve operational excellence. The partnership with Open Orbit reinforces ProHance’s dedication to delivering high-quality solutions and expanding its global footprint.